Workforce Management Analyst with English

Provincia de Barcelona

30.000€
Whatjobs Hace 1 día

Descripción

Are you looking to be part of a forward-thinking company that values innovation, teamwork, and personal growth? Our client is a well-established global player known for delivering exceptional customer experiences and cutting-edge solutions. We are on the lookout for a talented and motivated individual to join our dynamic team in Barcelona. If you are passionate about workforce management and thrive in a fast-paced, multicultural environment, this is your opportunity to shine!TasksMonitor real-time metrics (attendance schedule adherence, average handle time, etc.)Communicate challenges to Operations leadersGenerate and evaluate reports on shrinkage, adherence, and attendance to optimize performanceContinuously seek opportunities to refine processes and increase effectivenessIdentify trends and propose improvements to enhance operational efficiencyRequirementsAt least 2 years in a call center environmentStrong communication skills in English, C1 level is requiredUnderstanding WFM principles, including scheduling, staffing projections, service level tracking, and performance metrics is preferredProficiency in Google Suite (Sheets, Slides) and Microsoft Office (Excel, Word)Familiarity with local labor laws related to scheduling and workforce management is a plus.BenefitsCompetitive SalaryPrivate health insurance after the probation periodDaily meal allowance from day oneCareer development opportunities within an expanding international organizationExclusive discounts on gym memberships, restaurants, beauty services, and moreA vibrant and international atmosphere, complete with leisure spaces featuring PlayStation, table tennis, and more.Our recruitment processStep 1: Interview with one of our recruitersStep 2: Interview with HRStep 3: English testStep 4: Interview with the Hiring ManagerStep 5: Final call
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Salario

30.000

Características

Empresa
Babel
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